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Jira - support tickets needing reporter sign off

Environment: Jira Cloud

Agile Methodology: Kanban

Situation: Support ticket flow

Customers report an issue, issue is worked then placed in "Verify" to get sign off from original reporter issue is resolved.

Customers (reporter) don’t always know what verify means. 

The below script sends an introductory email explaining the status and our expectations.

How?
Workflow - Edit Transition - Post Function - ScriptRunner Post-Function - Send Notification

Description: Email Reporter when ticket enters Verify

Checked  - Enable Post function

Condition Script Context: issue.fields.reporter != null

Checked - Notify reporter

Users:

Groups:

Subject: A Ticket You Opened Has Entered Verify

Message Script Context:
def fields = get('/rest/api/2/field')
        .asObject(List)
        .body as List<Map>
"""Dear ${issue.fields.reporter?.displayName},
The ${issue.fields.issuetype.name} ${issue.key} that you created has been moved to Verify state.
For your reference it is our expectation that when we complete the work requested, a Jira issue is moved into the “Verify” state. The original requester, or the person experiencing the issue, should then confirm the request has been completed and transition the card to “Done” or make an update (comment) indicating the issue is still not resolved.
Regards,
Team Name"""

Run As: Scriptrunner add-on user

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