In order to work towards lean, you need to focus on having a balance of throughput and resource utilization, leaning more toward flow (throughput).
Lean does not align with all business models. For example low cost airlines focus on most time in the air or utilization of resource planes. They are much less concerned with the throughput of customers from origin to destination.
Lean was based on American observations of the TPS or Toyota Production System.
The book reviews the Efficiency Paradox, reminds us that learn is a goal, achieved through various methods, not a end point or a pattern you can mimic. Lean is about continuous improvement and not a box to check. You must always remove waste from the system and review the values and goals of the company to check they are being accomplished by the systems and structures you have put in place.
The book here
http://www.thisislean.com
http://www.thisislean.com
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